Returns & Exchanges

We understand that sometimes things don’t work out as planned, and that’s perfectly okay! At Twenty III Apparel, we want to make your return experience as smooth and hassle-free as possible. If you need to return an item, we’re here to help you every step of the way.

POLICY:

Customers are permitted to initiate a return or exchange within 30 days of the delivery date. It is important to note that no refunds will be issued; only store credit will be provided for eligible returns. Returns are processed within 7 business days after your item(s) have been delivered to us. We will provide you with a return label to make the shipping process easier. However, it's important to note that the cost of the return label, which is $6.99, will be deducted from your store credit amount. 

CUSTOM PIECES:

For custom items, the policy is more stringent, as these pieces are considered final sale. This means that once a custom item is purchased, it cannot be returned or exchanged. This policy is standard in the industry, as custom items are tailored specifically to the customer's specifications, making them unique and non-resalable.

DAMAGED ITEMS:

In the event that a customer receives a damaged item, it is imperative to notify us within 3 days of delivery. This prompt communication allows for a swift resolution and ensures that the customer’s concerns are addressed in a timely manner. Failure to report damage within this timeframe may result in the inability to process a return or exchange.

HOW TO RETURN:

To initiate your return, simply send us an email at info@twentythreeapparel.com. In your email, please include the item you wish to return and your order number. Our dedicated team will respond to your request within 24 hours, providing you with a return label to make the process even easier.

XOXO,

TIIIA