Returns & Exchanges
Twenty III Return Policy
If you are unhappy with your purchase, we accept returns within twenty-three days of the completed delivery. We will not provide a refund, only store credit to be used toward your future purchase. Returns received after this date will be refused and returned at your expense.
All items must be unworn, unwashed, undamaged and still in original tags. Any items which appears to be worn will be rejected, no credit will be issued. No makeup stains, deodorant marks, tears or ripped seams. All items returned to Twenty III Apparel will be at the expense of the customer. Shipping costs must be prepaid. Defective items must be reported 48 hours of receiving shipment with photo of defect attached. If not reported within the time allowed, no credit will be issued. If items are damaged we will cover the return shipping cost. If items were received incorrectly, please contact us within 24 hours of receiving your package.
There are absolutely no returns or exchanges on CUSTOM pieces. Since every piece is custom made we cannot provide refunds. However, if you would like to speak to customer service regarding your concerns please email INFO@twentythreeapparel.com we can possibly provide alterations.
If alterations are needed please provide a photograph of the garment with your alteration requests.
We only offer a one time alteration. We do not cover the shipping costs. Any additional alterations would be at an additional charge.
Returns should be shipped to:
Twenty III Apparel
551 W 181st St
New York, NY 10033